Privacy Policy

Effective Date: 01/02/2024

At MySolar, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (“Site”) and use our services (“Services”). By using the MySolar website, you agree to the collection and use of your data as outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The information we collect includes:

1.1. Personal Information

When you use our website, submit a contact form, or request a quote, we may collect personal information such as:

• Full name
• Email address
• Phone number
• Address (for site visits or delivery purposes)
• Company name (if applicable)

1.2. Technical Information

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Pages visited
• Time spent on pages
• Date and time of visit
• Operating system

This data is collected to improve the functionality of our website and provide a better user experience.

1.3. Payment Information

If you make a purchase or deposit, we may collect payment details, including credit card numbers or bank information. Payments are processed by third-party services and are governed by their respective privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Providing Services: To process your requests, deliver quotes, and perform solar installation and maintenance services.
• Improving Our Website: To analyze how users interact with our Site and make improvements.
• Communication: To send updates, promotional offers, and service-related announcements. You may opt out of marketing communications at any time.
• Customer Support: To respond to inquiries and provide assistance.
• Legal Compliance: To comply with applicable laws and protect the rights and safety of MySolar and others.

3. How We Share Your Information

We value your privacy and do not sell your personal information to third parties. However, we may share your data under the following circumstances:

• Service Providers: We may share your data with third-party vendors who help us provide our services, such as payment processors, installation subcontractors, or delivery services. These providers are obligated to safeguard your information and use it solely for the purpose of assisting MySolar.
• Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Additionally, we may retain certain data for legal, tax, and regulatory purposes.

Once your information is no longer required, we will securely delete or anonymize it.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your browser that help us analyze website traffic, understand user behavior, and provide personalized content.

Types of Cookies: We use both session and persistent cookies. Session cookies expire once you close your browser, while persistent cookies remain on your device until deleted or expired.

How to Control Cookies: You can choose to accept or reject cookies through your browser settings. However, disabling cookies may impact the functionality of our Site.

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security protocols include encryption, secure socket layer (SSL) technology, and regular security audits.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data. We advise you to take precautions when sharing personal information online.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.
• Right to Erasure: You may request the deletion of your personal data, subject to legal obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: You may request that we transfer your personal data to another organization or directly to you.

If you wish to exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to their website. We have no control over, and are not responsible for, the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policy of any site you visit.

9. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected data from a child, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make updates, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed of how we are protecting your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

MySolar

Email: contact@mysolar.co.ke

Phone: +254 792 321 135